Frequently Asked Questions about Wealden Community Care

Q. If I ask you for help, does that mean I'll be losing all my independence?

A. No, we only get involved as much as you want or allow. We'll meet with you at the outset to discuss your requirements and then tailor our service to your needs.

Q. I'm having a stay in hospital, can you help me when I come out?

A. Yes, of course we can. However you need us to help we're there. You control the extent to which we're involved and we're used to helping out for short periods of convalescence. If you need us long-term that's possible too but it is up to you.

Q. I'm not particularly wealthy - is it really possible to have home care and afford to stay in my own home?

A. There are a number of financing options available that don't involve you having to sell your home. That's the whole point of Wealden Community Care - enabling you to stay in your familiar surroundings rather than a formal care environment. You can start by meeting the costs out of normal income, pensions and allowances (depending on the level of help required).

Q. Is there any government funding I can investigate?

A. The Government and local authorities provide means tested financial assistance, advice and other forms of support to elderly, sick and disabled people who need help with their personal care or nursing. Assistance may vary between different areas of the UK.

Q. Will I have the same carer?

A. There is generally a team of carers working within each area, and you may have one or more carers visiting you from within this team. If more than one carer visits you, it does tend to work better as there will be less disruption to your service when one is away on scheduled or emergency leave.

Q. Is there a vetting process in place for job applicants?

A. We are an equal opportunities employer and we actively encourage diversity in the workplace. We do not discriminate on the grounds of gender, race, ethnic origin, disability, sexual orientation, religion or belief, age and offences previously committed that do not create a risk to children and vulnerable adults. For successful applicants, we do request a criminal records disclosure from the Criminal Records Bureau (CRB), which will highlight ANY previous criminal record, to assess the suitability of applicants for employment in positions of trust.

Q. How do you ensure that carers are suitably qualified?

A. Our management team is highly skilled in the provision of care and we have been providing a high quality care service locally since ?. We hold the qualifications necessary to support all carers in undertaking an intensive training programme and in achieving the standards required by the Care Quality Commission (see our excellent results by viewing the CQC Reports for Wealden Community Care Ltd. There is ongoing training and development to ensure the continued competence and capability of each member of the care staff.

Q. Is Wealden Community Care Ltd registered with the appropriate bodies and professional associations?

A. Yes, we are registered with the Care Quality Commission.

Accredited to ISO 9001

We are also licensed and approved by East Sussex County Council

 

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